Frequently Asked Questions

General

What is SajagMart?

SajagMart is a family-run online store offering practical and affordable home and work-from-home gadgets designed to solve everyday problems.

Do I need to create an account to place an order?

No. You can place an order as a guest without creating an account.

Are your products genuine and quality checked?

Yes. We carefully select and verify products before listing them to ensure they are useful, functional, and reliable.

How can I contact customer support?

You can reach us through:

📧 Email: sajagmart@gmail.com
📞 Phone/WhatsApp: +91 9702334044

Support Hours:
Monday to Sunday
10:00 AM to 6:00 PM

Do you ship across all of India?

Yes, we deliver to most serviceable locations across India through trusted courier partners.

Shipping & Delivery

How long does delivery take?

Orders are usually delivered within 5 to 7 business days after shipment.

How long does it take to process an order?

Orders are generally processed within 1 to 2 business days.

Do you offer free shipping?

Yes, we offer FREE shipping on all products across India.

Which courier partners do you use?

We work with reliable courier partners such as:

  • BlueDart
  • DTDC
  • Delhivery
  • And other logistics providers depending on serviceability

How can I track my order?

Once your order is shipped, tracking details will be shared via email and SMS. You can also track your order through our tracking page.

Payment Related

Which payment methods do you accept?

We accept:

  • UPI
  • Credit/Debit Cards
  • Net Banking
  • Cash on Delivery (COD)
  • Other secure payment methods available at checkout

Is Cash on Delivery (COD) available?

Yes, COD is available on eligible orders across most locations in India.

Are there any extra charges for COD?

No, we do not charge any extra fee for Cash on Delivery orders.

Why did I receive a verification call for my COD order?

To prevent fake or fraudulent orders, COD orders may require verification over call before shipment.

Returns & Refunds

What is your return policy?

Customers can request a return within 5 days of receiving the product, subject to eligibility conditions mentioned in our Refund & Return Policy.

Is an unboxing video required for returns or damaged product claims?

Yes. An unboxing video is mandatory for all damaged, defective, wrong product, exchange, or return claims.

How long does it take to receive a refund?

Approved refunds are generally processed within 8 to 15 business days to the original payment method or bank account (for COD orders).

Why did I receive a verification call for my COD order?

To prevent fake or fraudulent orders, COD orders may require verification over call before shipment.